When you purchase a new bike from Rapid Transit Cycleshop, we give you a number of free services to go along with it. Here is what we will do for you and why:
NEW BIKE CHECKOVER.
During the first 30 days of riding your bike (not necessarily 30 days from the date of purchase), we want you to bring it in for free adjustments. It is important that you ride you bike during that time. If weather, or other factors prevent you from doing so, wait until you have ridden it enough before you bring it in for service. Although we pre-stress cables and spokes on any new bike, it is very common for those and other components to loosen slightly or "wear in" when you begin riding. This service will give us a chance to address these issues before they turn into problems. If you notice anything out of the ordinary before the first 30 days, by all means, bring the bike in.
REGULAR MAINTENANCE
You will receive free labor on anything related to the normal maintenance of the bike during your first year of ownership. For example, if you are a commuter, and need to adjust your brakes or replace the pads, you will only be charged for any parts that are needed for the repair, and none of the labor. We regret that we cannot extend this policy to any damage sustained in crashes or accidents, but we promise that in such cases we will work with you on getting you a fair price.
INSTALLATION OF PARTS AND ACCESSORIES
Any time you purchase new parts or accessories at Rapid Transit for your new bike within the first year of ownership, you will receive free labor on their installation. This can ad up to substantial savings, especially on labor-intensive items such as tires, racks and fenders.
FLAT REPAIR
That's right: we will repair all your flats for free for one year from the date of purchase. This includes a free tube and labor any time you get a flat for any reason. Why do we do this? We think flats are one of the most frustratingly annoying occurrences, especially on a new bike. We find that manufacturers often use inadequate rim strips on new bikes, and, unfortunately, it is not practical for us to inspect them on every new bike we sell. The free flat service allows us to address this problem for you. Of course, not all flats happen that way. When you bring your bike in for your free flat repair, we may be able to forestall any problems that might cause recurring flats, and also give you tips on how to repair or prevent flats yourself.
DELUXE TUNE-UP
Within your first year of ownership, you will be entitled to one free Deluxe Tune-Up service on your new bike. As with the above repairs, we will perform the labor for free. Most people use this toward the end of their first riding season, or to get their bike ready for the next riding season.
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