Choices.
Occasionally people ask us to recommend a bike over the phone. A customer may describe the type of riding she would be doing, and mention a couple of brands that her friends suggested.
I can't imagine recommending a specific bike to anyone over the phone, without seeing the rider, and most importantly, fitting the rider on the bicycle. I would ask the customer more questions about her riding style and preferences, and point out several features she might look for in bicycles, suggesting alternatives based on price, and fit considerations. Without trying the bike, I'd explain, she wouldn't really be able to tell which one was right for her.
When deciding which bike to buy, there are several guidelines you can use.
Don't be too concerned about the brand. Within a given price range, most manufacturers offer comparable packages, as far as the quality of the frame and parts goes. (I am referring to mainstream, lower to mid-priced bikes. This may not apply to specialty manufacturers of higher level, and custom bikes.)
Determine how you plan to use your bike. Are you a fair-weather rider, or will you be commuting to work daily, regardless of weather? Do you ride for recreation and fitness? Does the bike have to serve multiple functions -- maybe you'd like to ride off-road, or train for a racing event -- in addition to commuting? Do you anticipate traveling with your bike, or carrying it on public transportation? Do you plan to go bike touring? Getting a bicycle that is appropriate for the type of riding you envision will give you the best value for your money.
Try different bike so you know what feels comfortable. Many people fall between standard frame sizes. Each person has different fit and comfort considerations.
- Try different types of bikes. Hybrid or urban? You won't know the difference until you ride it! If you've never been on a road bike, make sure you try it first before you decide it's right for you. Some people still feel most comfortable on a mountain bike.
- Try different brands. Frame geometry varies from one manufacturer to another, and if you can't find good fit with brand X, try brand Y.
- Test the brake and shift levers to make sure you will be comfortable operating them.
- Don't buy a bike unless you've been given an opportunity to test-ride it.
Be open to customization. This sounds expensive, but doesn't have to be. Discuss fit and equipment options with your salesperson. Some key alterations can greatly affect the comfort, enjoyment and efficiency of your ride. Don't be shy about discussing a better saddle, altering the hand position, swapping the tires, or any other changes that you feel will enhance your riding experience.
Finally, don't make price your final determination. And make sure you're comparing apples to apples. Twenty bucks saved at a volume dealer may translate into higher costs incurred down the line. (BTW, Rapid Transit Cyccleshop has a price matching policy.) You should purchase your bike from a shop that offers solid services to back up your new purchase, and is staffed by people who are skilled at listening to your needs, and patient about finding appropriate solutions. Even after you find a bike that delights you, chances are you will be coming back for accessories, modifications and services. It's nice to keep coming back to a place where you feel welcome and comfortable.
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